Shipping terms:
Thank you for shopping. After receiving your order we process and deliver it within 2 to 4 days. Delays can be occur in delivery due to bad weather conditions, law and enforcement issues or any issue whom factors are uncontrollable.
We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return or exchange under the conditions outlined below.
2. Eligibility for Returns
- You may return items within 14 days of receiving your order.
- To be eligible, the item must be:
- Unused (or slightly used in case of perfume only) and in the same condition as received.
- In the original packaging with all tags, labels, and accessories.
- Certain products are non-returnable for hygiene/safety reasons, such as:
- Perishable goods (e.g., food, flowers).
- Personal care products.
- Gift cards or downloadable products.
3. Return Process
- Contact us on our email to request a return authorization.
- Once approved, ship the item to provided address
- Include proof of purchase (order number or receipt) in the package.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
5. Refunds
- Once your return is received and inspected, we will notify you by email.
- If approved, your refund will be processed to your original payment method within 7–14 business days.
- Shipping costs (if any) are non-refundable.
6. Exchanges
- We only replace items if they are defective, damaged, or incorrect.
- To request an exchange, contact us.
7. Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank account.
- Processing times may vary depending on your payment provider.
- If you still have not received your refund, please contact us.
8. Contact Us
For any questions about our Return & Refund Policy, please contact us.